How does Web 2.0 or the perceived second generation internet affect hospitality? It's about embracing the internet and its users. You're not in control of writing and publishing information about your property anymore. Every single user on the internet has the ability to participate in the creation and dissemination of your information. At Hotelesys, we see this as a huge opportunity.
Here's a really well done video from Mike Welsh, Assistant Professor of Cultural Anthropology at Kansas State University that explains Web 2.0.
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